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Jupu is committed to promoting responsible gambling and protecting our users. We provide tools and resources to help you gamble safely.
Jupu operates as a prize competition platform in compliance with the UK Gambling Act 2005. Our raffles are structured as prize competitions with skill-based elements, which exempts them from requiring a gambling licence under Schedule 2 of the Act.
Competition Reference: Jupu Prize Competition Platform
If you feel you need a break from gambling, you can self-exclude from Jupu. Self-exclusion lasts a minimum of 6 months and cannot be reversed during this period.
Contact our support team at [email protected] or use the self-exclusion option in your account settings.
Your account will be blocked from all gambling activities. Marketing communications will stop. Any remaining balance will be returned to you.
Take a short break with our cool-off periods. Choose from:
24 Hours
48 Hours
7 Days
30 Days
We enforce daily spending limits to help you manage your gambling:
£1,000/day
£25,000/day
Free, confidential support available 24/7.
0808 8020 133
If you have a complaint that cannot be resolved directly with Jupu, you have the right to refer it to an approved Alternative Dispute Resolution (ADR) entity.
Jupu has appointed IBAS as our approved ADR provider.
Website: ibas-uk.com
You must be 18 or older to participate in any raffles or gambling activities on Jupu. We verify age through identity document checks as part of our KYC process.
It is illegal for anyone under 18 to participate in gambling activities in the UK.